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Troubleshooting and maintenance 5-13

Terminal problems

Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000

Installation and Maintenance Guide

The keyboard does

not respond

If the keyboard does not respond, follow these steps.

Auxiliary terminal

problems

To resolve auxiliary terminal problems, follow these steps.

Step Action

1 If there is a printer attached to your system, ensure that

the printer is ready and online. (Refer to page 1-32, Step

6.)

2 Press <Control>

]

to switch to Meridian 1 PBX software.

At the

prompt, enter

<Return>.

3 Reset the console port (port 8) by disabling it and

reenabling it, as follows:

a. Follow the procedures described in “Enabling and

disabling the console and AML data ports” on

page 4-5. Reset the console port only; do not reset

the AML (port 9).

b. Enter

to return to Meridian Mail.

4 Turn the terminal off and on again.

5 Check the connection between the keyboard and the

terminal.

6 Check the terminal’s connection to the SDI port. (See

“The RSM breakout assembly” on page 1-12.)

7 Verify that the terminal settings are correct as described

in Chapter 11, “Terminal configuration.”

Step Action

1 Verify that the switch on the RSM breakout assembly is

in the Normal (left) position.

2 Verify that the terminal settings are correct as described

in Chapter 11, “Terminal configuration.”

3 Check all cable connections. (Refer to “Wiring for guest

administration terminals (GACs)” on page 7-9.)

4 Check for any special null modem requirements.

5 Try the terminal on another functioning RSM port.

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