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5-8 Troubleshooting and maintenance

Problems during comprehensive upgrade

Standard 2.0 Meridian Mail Mini and Enhanced Card Option May 2000

Installation and Maintenance Guide

Problems during comprehensive upgrade

Introduction

Problems can occur while reading from the software tape and

writing to the disk during comprehensive upgrade (storage

expansion, software expansion, or software upgrade). They

might be the result of a defective tape, a defective disk, or a

problem with the SCSI link between the tape drive and the disk

drive.

Restoring and retrying

system expansion or

software upgrade

To restore the system and retry system expansion or software

upgrade, follow these steps.

Step Action

1 Restore the system to its original state, as follows:

a. If you installed a new disk drive, replace it with the old

disk drive.

b. Ensure that all cable connections are secure, and that

the Meridian Mail Enhanced Processor Card is locked

firmly in place in the cabinet.

c. Restore the system from the backup tape (refer to

“Restoring the system” on page 4-15) and attempt to

start Meridian Mail (refer to “Starting Meridian Mail” on

page 4-9).

2 If Meridian Mail starts, attempt the comprehensive

upgrade procedure again. If it fails a second time, restore

the system and attempt the procedure again but with a

different software tape.

If Meridian Mail does not start correctly, follow the

troubleshooting procedures beginning on page 5-5.

3 Replace the disk drive, restore the system, and attempt

the expansion or upgrade procedure again.

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COMPANION Meridian Mail Guia de Instalação Página 152